Shipping / Return Policy


Payment

Credit cards and Paypal accepted.

Payment must be settled before item is shipped.

 

Shipping

Items to be shipped 7-14 days after purchase since most orders are custom made. 

  • To Hong Kong and Macau

   Free shipping to Hong Kong and Macau by Hong Kong Post.

 

  • International
  Options to be selected upon check-out.

  Standard shipping by Hong Kong Post - takes around 14 to 20 days.

  Express shipping by DHL - takes around 3 to 5 days.

**Hatters Fellas is not responsible for damage or lost caused during delivery process.**

 

Exchange Policy

If the item is washed, it cannot be exchanged or returned.

    1. Within 7 days of delivery, items can be replaced only if they are defective, with all the original packagings.
    2. Size change is not accepted due to hygiene issues.
    3. Items can only be exchanged once.
    4. Hatters Fellas is only responsible for shipping cost of re-sending the items.
    5. Other courier fees and taxes are to be responsible by customers. 

Please email hattersfellas@gmail.com with your order number in case of exchange.