Shipping / Return Policy
Payment
Credit cards and Paypal accepted.
Payment must be settled before item is shipped.
Shipping
Items to be shipped 7-14 days after purchase since most orders are custom made.
- To Hong Kong and Macau
Free shipping to Hong Kong and Macau by Hong Kong Post.
- International
Options to be selected upon check-out.
Standard shipping by Hong Kong Post - takes around 14 to 20 days.
Express shipping by DHL - takes around 3 to 5 days.
**Hatters Fellas is not responsible for damage or lost caused during delivery process.**
Exchange Policy
If the item is washed, it cannot be exchanged or returned.
- Within 7 days of delivery, items can be replaced only if they are defective, with all the original packagings.
- Size change is not accepted due to hygiene issues.
- Items can only be exchanged once.
- Hatters Fellas is only responsible for shipping cost of re-sending the items.
- Other courier fees and taxes are to be responsible by customers.
Please email hattersfellas@gmail.com with your order number in case of exchange.